Planning, placement, waiting list

After registration, you will receive confirmation of registration by e-mail. You will be contacted by the customer advisor thereafter. You can read how long this takes, here:

I would like my child to start with day care or out-of-school care within a month
We aim to respond to your application within two weeks.

I would like my child to start with day care or out-of-school care within six months
We prepare a new planning once a month. We will contact you as soon as we are able to make you an offer. We will either send you an e-mail or call you.

I would like my child to start with day care or out-of-school care within six months or later
We will contact you about six months before you want your child to start. 

I would like my child to start at the play group
We will contact you about the options approximately two to three months before you want your child to start. 

The 12 official holiday weeks are:

• 1 week of spring holidays
• 2 weeks of May holiday
• 6 weeks of summer holidays
• 1 week of autumn holidays
• 2 weeks of Christmas holidays

Did you opt for a 52-week package?
Even during an extra week of holiday, you are assured of childcare on the days that you have purchased after-school care. With this arrangement we also provide childcare on study days as a service.

Did you opt for a 40-week package?
In this case, you can purchase additional childcare (if available). You can request this at your own branch via the parent portal. Staff will tell you via the parent portal app whether additional childcare is possible.

After registering on the website, you will receive an automatic confirmation of receipt. When your registration has been processed, you will receive a confirmation email. Registrations with a required start date within the next six months will be included into our planning process. The customer advisor will contact you after the initial planning to discuss placement options and possible alternatives. If we cannot offer an immediate placement, your registration will remain on our waiting list. We regularly review the waiting list to identify registrations that can be accommodated. As soon as a placement becomes available, a customer advisor will contact you to discuss the placement.

Yes, we work with waiting list criteria. Each new registration we receive is added to the waiting list and given a priority ranking.  
  
We like rewarding existing customers: they will be given a higher priority on the waiting list. You are considered an existing customer as soon as you have a contract for one or more children. 
 
Sometimes, when a family encounters urgent circumstances, we give their child priority because it's the right thing to do for them and their family. 

Placement depends on several factors:

1. Required start date and age of the child 
2. Waiting list criteria (existing customers have priority over new customers) 
3. Registration date 

In practice, this means that a child is not automatically placed first simply because they have been on the list longer than another child. We offer placements based on our placement policy, that considers factors like age distribution and the availability of pedagogical assistants. This is always done in accordance with the IKK Act (Innovation and Quality in Childcare), which stipulates the number of children per room and group. 
  
The customer advisor would be happy to help with questions about your individual specific situation. 

Unfortunately we can’t guarantee a placement at the out-of-school-care. To ensure a smooth transition between daycare and out-of-school care, we recommend registering your child at least nine months in advance.

Whether there is room depends on availability according to the placement policy (see Q&A above). Out-of-school care is always linked to the school the child is attending. That’s why it’s not possible to choose from any Korein out-of-school care location on our website.

Is your child changing schools? Then we are dependent on the availability of that specific location. Please note that not every school works together with a Korein out-of-school care.