Parent portal.
The parent portal is Korein's central communication channel. Here you as a parent can view important information, such as your invoices, when your child is scheduled, the daily report and photos of your child. And do you want to contact the pedagogical staff in your child's group? Simply send them a message via the parent portal.
Some advantages Konnect offers.
- Get insight in invoices, annual statements, contracts and rates.
- Communicate with the pedagogical staff in the group.
- Stay informed of the latest news.
- View photos of your child's activities.
- Manage your personal data.
- Easily sign your child out.
Do you need help?
Log in
You can log in in two ways:
1) via the web browser (korein.ouderportaal.nl)
2) via the "Konnect Parent App" (available for Android and iOS). The URL/domain you need to enter is: korein.ouderportaal.nl
For both ways you need the login details that you will receive from Konnect.
Didn't receive login details?
Check if the e-mail ended up in your SPAM box. Isn't that the case? Then click on 'wachtwoord vergeten' under the login screen. Then enter your e-mail address that is known to us at 'gebruikersnaam' and click on 'versturen'. You will receive an e-mail with further instructions.
Forgot your password?
Click on 'wachtwoord vergeten' under the login screen. Then enter your e-mail address that is known to us at 'gebruikersnaam' and click on 'versturen'. You will receive an e-mail with further instructions.
Request extra day
Request extra day
1. Go to ‘Diary’
2. Click ‘Request day’
3. Select one or more children and select the day or period
4. Click ‘Submit’
5. The request will be submitted for approval. You can follow the status of your request in ‘Request overview’
6. Korein will bill retrospectively and directly to the parents. Amounts will be collected automatically after the month of purchase if you have provided a direct debit mandate.
7. Extra childcare that's approved cannot be cancelled
Report absence / Cancellation
Report absence
- Go to ‘Diary’
- Click on blue diary icon
- Choose 'Report absence'
- Enter the date and the part of the day (where applicable) of the absence
- Select one or more children to report as absent
- Click on 'Submit application'
Cancel request for absence
1. Go to 'Diary'
2. Click on the blue diary icon
3. Choose 'Request overview'
4. Go to the day you want to reregister
5. Click on cancel application
6. You will get a pop-up asking "Are you sure you want to cancel this application?". Choose yes
7. The day is registered again
Note: Do you want to reapply for a cancelled day within 30 days? Then contact your branche.
User guide
View the parent portal user guide. If you have read the user guide and you have further questions, please do not hesitate to contact us via info@korein.nl or by telephone on 040 - 294 89 89.
Frequently asked questions
How do I access the parent portal?
To activate an account, go to: korein.ouderportaal.nl and click on ‘forgot password’. Then enter your username, which is your email address. You will receive an email containing a link to set a new password.
To log in to the app, download the following app from the Google Playstore or the App Store: Konnect OuderApp. You will be asked to enter a URL. Just enter ‘Korein’ here, the rest of the URL is filled in for you already. It should say: .ouderportaal.nl. Then, click next and enter your username and password to log in.
I cannot see any photos in the parent portal. What should I do?
It is best to open the parent portal through the OuderApp or using your Chrome or Mozilla Firefox web browser. You can view the photos here.
Why can I as a parent view invoices and documents, but my partner can’t?
This is probably because they are registered in the parent portal as the second parent/guardian. In the parent portal, only the person registered as the first parent/guardian can view invoices and documents.
How long can I still log in to the parent portal after my contract ends/expires?
After the end of the child’s placement, you will still be able to write in their diary and add photos for another two weeks. You will also still receive messages from the group. After this, you have another eight weeks to download the diary and photos if you want to keep these.
After eight weeks, you will still be able to log in and have access to the invoices and annual statements in the parent portal, but the account will no longer offer active features and up-to-date information.
If you still want to receive photos or the diary after eight weeks, please contact us.